In 2005, CAUCA established its Customer Service department. One full-time employee held the position of Coordinator whose job was to respond promptly, politely and professionally to requests from our partners.
In recent years, the growth of CAUCA and the various tools we’ve made available for our partners means that as of now, seven full-time employees respond to the needs of municipalities, fire departments and various partners in public safety.
Our employees’ years of experience in the field of 9-1-1 allow us to provide support that meets the expectations of our partners, based on their specific needs. With the fields of 9-1-1 and fire response having evolved significantly in recent years, it has become imperative for CAUCA to provide professional support in connection with specialized 9-1-1 call response and fire dispatch services.
The goal of the Customer Service department is to remain attentive, ensure satisfaction, and above all, maintain the quality of service that we have provided to our partners since the department was established in 2005.
Customer Service management continually ensures the proper functioning of the department and the satisfaction of its partners.
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Photos: Patrick Guay, Photographer
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